At ChilliMs, we want you to be absolutely delighted with your chili-themed home decor. If, for any reason, you find yourself less than satisfied, we have a straightforward return policy designed with your convenience in mind:

Eligibility for Returns:

You have 30 days from the date of delivery to request a return if you're not completely satisfied with your chili decorations.

Conditions for Returns:

To be eligible for a return, the chili-themed decor items must remain unopened and in their original, unaltered condition, including the packaging.

Initiating a Return:

To kickstart a return, simply adhere to these steps:

Contact our customer support team at returns@chilliMs.com to request a return authorization within 25 days of receiving your order.
Provide your order number and a brief explanation of why you're returning the items.
Our team will review your request and furnish you with a return authorization, along with instructions for the return process.

Return Shipping:

The cost of return shipping is the responsibility of the customer. For a secure return, we recommend using a traceable and insured shipping method.

Refund Process:

After receiving the returned chili-themed decor items and confirming they meet our return conditions, we will promptly process your refund. Refunds will be credited to the original payment method used for the purchase.

Exclusions:

Please bear in mind that, for hygiene and quality reasons, we cannot accept returns for opened or partially used decor items. Furthermore, shipping charges are non-refundable.

Contacting Us:

If you have any questions or concerns regarding our return policy or require assistance with the return process, feel free to reach out to our dedicated customer support team at returns@chilliMs.com. We're here to ensure your satisfaction and address any queries you may have.

Our Commitment:

At ChilliMs, our commitment is to your satisfaction. We endeavor to make the return process as smooth as your favorite chili sauce, offering you the confidence to explore the world of chili-inspired decor with ease.
Thank you for choosing ChilliMs as your source for sizzling home decor. Let's keep the spice alive in your living spaces!